Orders: Most orders are shipped within 3-4 business days, sometimes sooner. In the event an item is not in stock we order it from the Distributor and in most cases they will drop ship directly to you. In the event they will not drop ship, the item comes to us first and then out to you. In this case you can expect about a 10 day lead time. We make every effort to ship product out as fast as possible!
Bullet Bikez Shipping & Returns
Return Policy
Return Authorization Number: An RA number is required for any return or exchange. Obtain a RA number directly from 541 447 8151. Be sure to write your RA number clearly on the outside of the shipping box and on the return form. RA numbers will not be issued after 10 days of shipment to customer or on special orders.
Returns For Credit: 10% - 25% restocking fee. Customer pays shipping charges.
Incorrect Item Received: No extra charge. Bullet Bikez will replace incorrect items and pay return shipping charges. Bullet Bikez will reimburse Standard Ground shipping rates only.
Warranty Exchanges: All warranty claims are processed through individual product manufacturers and subject to their policies and discretion. Warranty items should be returned directly to the manufacturer unless advised otherwise by a Bullet Bikez customer service representative.
Model Specific Parts: Any parts returned for credit or exchange must be in new condition in the original packaging. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC VEHICLE.
Please be aware of this policy before beginning installation of any model specific part.
Closeouts and Blems: No refunds on closeout or blemished items. Exchanges subject to availability.
Package Deal Returns For Credit: If you want to return any package deal item for credit, you must return all items that were part of the original package deal.
For example, if you purchased a jersey, pant and glove combo, you would need to return all three items for a complete credit less the 10% - 25% restocking fee. We cannot accept individual items from a package deal returned for credit.
Shipping Instructions: Return via prepaid Fed Ex, UPS or US Mail. Insure shipment for full value of purchase. Use original Bullet Bikez packaging. Bullet Bikez is not responsible for packages lost during return shipping.
Return/Exchange Shipping Address:
Bullet Bikez
Customer Returns RA#
15400 SW Aquatic View Lane, Powell Butte, OR, 97753
International Order Returns
We no longer accept International Order Returns. The ONLY time we will accept a return would be in the even that Bullet Bikez shipped the incorrect part.
Order Status
Online order status: To see the status of your order, log into your account and check pending orders.
Security Information
Secure Server Software: woodcraft-supermoto Superstore secure server software (SSL) is the premier software available for secure commerce transactions.
Encryption: Bullet Bikez SSL encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.
Security Certificate Information: Click on your browser's "Security" button for security certificate information.
Fair Credit Billing Act: Your bank cannot hold you liable for more than $50.00 of fraudulent charges on your credit card. Check with your bank for more details.
Backordered Items
Backorders: If an item is backordered, woodcraft-supermoto will notify you via e-mail or phone.
Shipments scheduled more than 30 days after the order date: RLR will notify you via e-mail or phone.
Filling Backorders: Backorders will be filled before new orders when the backordered items become available.
Additional Policies
Individual product descriptions are claims of the manufacturer and/or distributor and in no way reflect the opinions of Bullet Bikez.
Product fit charts are for general reference only.
Prices subject to change without notice.
Mistakenly posted prices on the Bullet Bikez site do not obligate Bullet Bikez to those incorrect prices.
When placing an order through Bullet Bikez? website, customers agree to the policies stated within this agreement.
Bullet Bikez reserves the right to refuse service to anyone.
Liability Limitations
Except as may be expressly set forth in the product invoice, Bullet Bikez makes no representations or warranties as to any of the products distributed by us, expressed or implied, including without limitation any warranties of merchantability or fitness for a particular purpose.
Motorcycles can be dangerous. Bullet Bikez has no control over the usage of any part. Bullet Bikez expects their customers to exercise good judgment as to the proper selection, installation, use and maintenance of any part.
Bullet Bikez assumes no responsibility for damage or injury of any kind because of the misuse or improper application of any part in any way by any person.
The manufacturer shall be solely responsible for any damage to person or property arising from design and manufacture and testing of its products and we accept no liability for such damages.
Bullet Bikez shall not be liable for any indirect or consequential damages whatsoever.
BulletBikez.com Contact Information
Phone: (541) 447 8151
Questions? E-mail to sales@bulletbikez.com
Sales Email Address: sales@bulletbikez.com
Technical Information Email Address Only: info@bulletbikez.com
Business Hours: 8am-5pm Mon-Fri
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